Refund & Cancellation Policy

Free trials are provided at no charge, so no payment is taken and nothing is refundable for the trial period. If you do not wish to continue after the trial, simply do not subscribe to a paid plan.

Subscription fees are billed in advance for the chosen billing cycle (for example, monthly or annually) and are generally non-refundable except where required by applicable law. You may cancel at any time; your subscription will remain active until the end of the current billing period, after which it will not renew, and you will not be charged again.

We do not provide prorated refunds for partial billing periods, unused time, or features that were available but not used. Where we choose to grant a refund or credit in a particular case, that decision does not obligate us to do so in any other case.

You can cancel at any time in the Service under Billing & Plans → Cancel subscription, with one confirmation. You do not need to call or email us. Cancelling stops the next automatic renewal; you keep full access until the end of the period you have already paid for, and you can undo the cancellation until then. Only an administrator of the company account can cancel or change the plan.

Before an automatic renewal we send the notice required where you are, stating the renewal date and amount (for example, 15 to 45 days before an annual renewal for customers in California, and before each recurring card charge in India), so you have time to cancel.

Nothing in this Policy limits a right to cancel, withdraw or be refunded that mandatory law gives you where you live. If we change our Terms in a way you do not accept and you end the subscription before the change takes effect, we refund the unused part of any prepaid period, as the Terms of Service describe.

If you believe you have been charged in error, or were charged more than once for the same subscription, contact us within 30 days of the charge. If we confirm a genuine billing error or duplicate charge, we will refund the incorrect amount.

Payments are handled by third-party payment processors. Approved refunds are returned to the original payment method, and the time for the funds to appear depends on that provider and your bank. Before initiating a chargeback with your bank, please contact us first so we can resolve the issue directly.

To request a refund or raise a billing question, email us from the account owner's registered email address to [email protected], including your account name and the relevant transaction details. We aim to review and respond to refund requests promptly during our published business hours.

We may update this Policy from time to time. Where changes are material, we will give notice before they take effect, and a change never applies to a period you have already paid for.

Questions about refunds or billing? Contact us at [email protected].